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Privacy Policy

DRAFT — pending legal review

Last updated: 28 July 2026

This policy explains what information Hivee collects when you visit gethivee.com, why we collect it, where it goes, and what you can do about it. We have written it in plain English because privacy policies should be readable by the people they cover.

This policy covers the Hivee marketing website (gethivee.com). If you become a Hivee customer and use the app, additional privacy terms for the app will apply. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Hivee is software that helps sole traders run their back office. It drafts quotes, invoices, and customer replies, and you approve everything before anything is sent. Hivee is launching in Australia first.

If you have any questions about this policy or your information, contact us at [SUPPORT EMAIL, founder to supply].

2. What we collect

2.1 Website analytics

When you visit gethivee.com, our analytics tool records a small number of events so we can understand how people find and use the site. These events are:

  • Page viewed. When a page loads, we record the page path, whether you are on the Australian or global version of the site, which trade page you are on (if any), and where you arrived from if a link told us.
  • Button clicked. When you tap a "Start free trial" button, we record which page you were on and which button it was, so we know what is working.
  • Referral link visited. If you arrive through a Hivee referral link (a web address starting with /r/), we record the referral code so the person who shared it gets credit.

2.2 Where you came from (UTM and referral codes)

If the link you clicked to reach us contains standard campaign details (called UTM parameters, such as the source, medium, and campaign name) or a referral code, we save these on your first visit. We use them to understand which advertising, articles, or referrals brought you to us. If you later start a trial, these details are attached to your signup so we can see the full picture of how people find Hivee.

2.3 Contact and support correspondence

If you email us or contact us for support, we collect your email address, your name if you give it, and the contents of the conversation, so we can respond and help you.

2.4 What we do not collect on this website

  • We do not use any third-party advertising trackers. There is no Google, Meta, or other ad-network tracking on this site.
  • We do not set third-party cookies.
  • We do not use fingerprinting or any technique to identify your device without a cookie.
  • We do not collect your name, email, or payment details on this website. There are no forms here. Sign-up and payment happen separately in the app.

3. Cookies

A cookie is a small text file a website saves on your device. We use one first-party cookie on gethivee.com.

What it does. It is a functional attribution cookie. It remembers that you have visited before and how you first arrived (for example, through a referral link), so that if you start a trial we can connect the two. It lasts 7 days.

Shared with the app. The cookie is set for the whole gethivee.com domain, which includes app.gethivee.com where the product lives. This means when you move from this website to the app to sign up, the referral and campaign details above carry across automatically. It is still our own cookie, readable only by Hivee services.

Why there is no cookie banner. You may have noticed we do not show a cookie consent pop-up. Here is why, plainly:

  • The cookie is first-party. It is set by us, for us, and is not shared with or readable by any other company.
  • It is functional. It exists to make referral and sign-up attribution work, not to profile you or sell your attention.
  • There is no third-party tracking on this site at all. No advertising networks, no cross-site tracking, no fingerprinting.

Australian privacy law does not require a consent banner for a first-party functional cookie of this kind, and we have chosen not to add one. We would rather tell you exactly what the cookie does here, in writing, than interrupt you with a pop-up. You can block or delete cookies at any time in your browser settings. The site still works if you do, though referral credit may not be recorded.

4. Where your information goes (overseas disclosure)

Our analytics are processed by PostHog Cloud, a third-party analytics provider. PostHog stores and processes this data in the United States.

This means the analytics information described in section 2 is disclosed overseas. Under APP 8 of the Australian Privacy Principles, before disclosing personal information overseas we must take reasonable steps to make sure the recipient handles it in line with the APPs, and we remain accountable for how it is handled. We have chosen a provider with contractual and technical protections for the data it processes on our behalf.

The information sent to PostHog from this website is limited to the analytics events and campaign details described above. It does not include your name, email, or payment details.

5. How we use the information

We use what we collect to:

  • understand how people find the site and which pages are useful,
  • measure whether our advertising and referral program are working,
  • answer your questions when you contact us, and
  • improve the site and the product.

We do not sell your information. We do not share it with advertisers. We do not use it to make automated decisions about you.

6. How long we keep it

The attribution cookie lasts 7 days. Analytics event data is kept in PostHog while we have an operational need for it, and support correspondence is kept while your enquiry is active and for a reasonable period afterwards. When information is no longer needed, we delete it or de-identify it.

7. Security

We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access. Analytics data is transmitted over encrypted connections.

8. Access and correction

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong. Because this website collects so little identifying information, in most cases the only personal information we will hold is support correspondence you sent us yourself.

To make an access or correction request, email [SUPPORT EMAIL, founder to supply]. We will respond within a reasonable time.

9. Complaints

If you think we have breached your privacy, please contact us first at [SUPPORT EMAIL, founder to supply] and we will do our best to resolve it.

If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5288, Sydney NSW 2001

10. Changes to this policy

If we change this policy, we will publish the new version on this page and update the date at the top. If we ever add new kinds of tracking, we will update this page first.

11. Contact

Hivee Email: [SUPPORT EMAIL, founder to supply] Website: gethivee.com