Hivee Terms of Service

Last updated: 16 October 2026

1. Who we are and what these terms cover

Hivee is a service provided by PAYPIPE PTY LTD (ABN 80 671 027 679), trading as HIVEE TECH, of Level 1, 63-73 Ann Street, Surry Hills NSW 2010 ("Hivee", "we", "us"). These Terms of Service ("Terms") are an agreement between you and us. They govern your use of the Hivee platform and the services we provide through it (the "Service").

Hivee is a back-office operating system for sole traders and small operators. It answers your leads, drafts your quotes, and, depending on your Plan, books jobs and produces invoices. Hivee prepares work for you to review. You approve the things that matter before they go out.

In these Terms, "you" means the business or person that holds the Hivee account, and "your customers" means the people you serve through Hivee. These Terms do not create any agreement between Hivee and your customers. Your relationship with your customers is yours.

Our Privacy Policy explains how we handle personal information. It forms part of these Terms.

2. Accepting these terms

You accept these Terms when you verify your phone number during sign-up, or when you start using the Service, whichever happens first. If you do not agree, do not use the Service.

By accepting, you confirm that:

you are at least 18 years old;
you are signing up for business purposes, not as a consumer buying for personal or household use;
if you are signing up for a company, partnership, or other entity, you have authority to bind it, and "you" then means that entity.

3. Some words we use

"Agent" means one of Hivee's automated assistants that prepares drafts and handles routine steps for you.
"Your Content" means everything you or your team put into Hivee, and everything your customers send you through it.
"Plan" means the subscription tier you are on.
"Lead" means each new conversation someone starts with you through Hivee. Quotes are not leads, and sending more quotes never counts against your allowance.
"Read-only" means your account is still open and you can sign in, see everything in it, and ask us for a copy of it. While your account is read-only, your public business page and new leads are switched off, and you cannot create or send new quotes, invoices, or messages. Quotes and invoices you have already sent stay open, so your customers can still view and accept them.
"Closed" means your account has stopped running. Your business page is offline, nothing is answered or sent, and links you have already sent to customers stop working. Your account is not deleted. You can still sign in, and you can start a Plan again with your records as you left them, until we delete the account under clause 23.

4. What the Service does, and what it does not do

Hivee uses automated Agents to prepare quotes, invoices, customer replies, and other routine work. Hivee is designed so that you stay in control. The Agents prepare drafts, and the important actions, such as sending a quote, sending an invoice, or sending a customer message, require your approval before they happen.

Because the Agents are automated, their drafts can contain mistakes. You are responsible for reviewing anything before you approve and send it. See clause 14.

Hivee is a software tool. It is not an accountant, bookkeeper, tax agent, or lawyer, and it does not give you accounting, tax, or legal advice. You are responsible for your own business decisions, your own tax obligations, and your own compliance with the laws that apply to your business.

5. Your account and your team

You sign up with a phone number, which we verify by one-time code. Keep your account secure and let us know promptly if you think someone else has access to it. You are responsible for activity under your account.

If your Plan includes team members, you are responsible for their use of the Service, for making sure they are allowed to act for your business, and for what they do in Hivee. Actions taken by a team member are attributed to that individual in our records. Where a Plan does not include team members, your account is for you alone.

You must give us accurate information, including your business details and, where relevant, your tax registration details, such as whether you have an ABN and whether you are registered for GST. Getting these wrong can affect the documents Hivee produces for you. Keeping them up to date is your responsibility.

6. Free trial

New account holders get a 30-day trial with full access to Pro-tier features. We do not ask for card details to start a trial, we do not charge you anything during it, and your account will never move onto a paid Plan by itself. There is no permanent free tier.

At the end of the 30 days the trial stops and nothing is charged. Your account becomes read-only for 30 days, so you can still sign in, see everything you put in, and ask us for a copy of it. If you choose a paid Plan during that time, you carry on where you left off. If you do not, your account is closed at the end of the 30 days. A closed account is not deleted, and clause 23 explains what happens to it and for how long we keep it.

We may extend a trial, for example if paid Plans are not yet available when yours would otherwise end, or if you have had a problem getting set up. An extension is always in your favour, and the end date is shown in the app.

We may apply fair-use limits and basic anti-abuse checks during the trial, such as verifying your phone number and setting a usage cap.

7. Plans, fees, and billing

Our current Plans and prices are shown at gethivee.com/pricing. All prices are in Australian dollars.

GST. Our fees exclude GST. We are not currently registered for GST, so no GST is added and we do not charge it. Once we are registered, GST may be added to our fees. We will give you at least 30 days' notice before that affects what you pay.
How we bill you. When you choose a paid Plan, we collect your subscription payments through our payment processor. Subscriptions renew automatically at the start of each billing period until you cancel. Your billing period runs from the date you started your Plan, not the calendar month.
Leads and your allowance. Each Plan includes a number of leads per billing period. The allowance for each Plan is shown on the pricing page and on your plan screen. Leads are counted from the start of each billing period.
If you go past your allowance. Hivee keeps answering. Each lead past your allowance costs $1, added to your next bill. We tell you before the first extra lead in a billing period is charged, and your count is always visible on your plan screen. Your included allowance will never be reduced.
Add-ons and seats. Where a Plan offers paid add-ons or additional team seats, their prices are on the pricing page.
If a payment fails. We will tell you, and keep trying the payment over the following 7 days. You keep full access during that time, so your leads are still answered and your customers are not left waiting, and we will remind you to update your card. If the payment has not gone through by the end of the 7 days, your Plan is cancelled that day and we stop charging you. Your account is then read-only for 30 days, and is closed after that. You can start a Plan again at any time. If you do so within those 30 days, we treat your subscription as continuing rather than as having stopped.
Taxes. You are responsible for any taxes that apply to your own business.

8. Changing your Plan

Moving up. A move to a higher Plan takes effect straight away. The difference in price for the rest of your current billing period is added to your next bill as a single line. Your new allowance applies from that moment, and leads already counted in the period count toward it.
Moving down. A move to a lower Plan takes effect at the start of your next billing period. Your current Plan and its allowance stay until then. No part of the current period is refunded.

9. Price changes

Notice. We will give you at least 30 days' notice before a price change affects you. This applies to Plan prices and to the price of extra leads.
Your choice. If you do not want to continue at the new price, you can cancel before it takes effect.
What never changes against you. The number of leads included in your Plan will never be reduced. Lowering a price or raising an allowance needs no notice, because it is in your favour.

10. Annual Plans

Annual billing is not currently offered. If we offer it, the following applies to any Plan you take on annual billing.

Automatic renewal. Annual Plans renew automatically for another year unless you cancel before the renewal date.
We will remind you. At least 14 days before an annual Plan renews, we will send you a reminder that tells you the renewal date, the amount, and how to cancel if you do not want to continue.
Price on renewal. The price you paid is held for your current term. When your term renews, it renews at the price then in effect for your Plan, with the notice set out in clause 9.

11. Payments from your customers

You collect payment from your customers yourself, outside Hivee. Hivee prepares your quotes and invoices and helps you track what has been paid, but it does not collect or hold the money your customers pay you.

Because Hivee does not process your customers' payments, the payment terms and any deposit, cancellation, or refund arrangements between you and your customer are yours to set and honour. See clause 13.

12. Cancelling your subscription and refunds

You can cancel at any time.

Monthly Plans. Cancellation takes effect at the end of the billing period you have already paid for. We do not refund the remainder of a paid month. After that, your account is read-only for 30 days and is then closed, as described in clause 23.
Annual Plans, if offered. Cancelling stops your Plan from renewing. Your access continues until the end of the annual term you have paid for. We do not provide a refund for the unused part of an annual term where you cancel because you have changed your mind.
Your rights under the law. These cancellation terms cover change-of-mind cancellation only. They do not limit any right you have under the Australian Consumer Law, including your rights if the Service fails to meet a consumer guarantee. If a consumer guarantee is not met, you may be entitled to a remedy regardless of this clause.

13. Your responsibilities and acceptable use

You are responsible for running your own business lawfully and honestly. In particular:

You must use Hivee only for lawful purposes and must not misuse it, for example by attempting to break, overload, or gain unauthorised access to the Service.
You are responsible for the accuracy of the prices, services, service areas, and claims you publish or send through Hivee.
You are responsible for your relationship with your customers, including collecting payment, and honouring the quotes, terms, and cancellation policies you set.
You are responsible for obtaining any consents you need from your customers for the way their information is collected and used. See our Privacy Policy. Hivee provides consent prompts as a tool, but the obligation is yours.
Any photos you publish through Hivee must not contain people or identifying personal information.

14. AI features and your review obligation

Hivee's Agents use artificial intelligence to prepare drafts, such as quote wording, customer replies, and invoice details. This is a core part of how the Service works.

Outputs can be wrong. AI-generated drafts can contain errors, including in prices, dates, and wording. You must review anything before you approve and send it.
You own what you send. Once you approve and send something, you are responsible for it, in the same way you would be if you had written it yourself.
Not professional advice. Hivee's outputs are not tax, accounting, or legal advice.
Disclosure to your customers. When an Agent messages your customers on your behalf, it may tell them they are dealing with an assistant that uses AI, and it will always answer honestly if asked. This is part of the Service, and it keeps you on the right side of consumer-protection and transparency rules.

15. Invoices, tax, and records

Where your Plan includes invoicing, Hivee helps you produce invoices for the Australian market and, where you are set up for it, tax-compliant invoices. Hivee selects the correct document type from the tax details you give it and calculates tax deterministically. Hivee does not decide your tax status for you.

You are responsible for your own tax registration and for keeping your tax details in Hivee accurate.
Hivee is not your tax agent and does not lodge anything with the ATO on your behalf.
Issued invoices are kept in secure, tamper-evident storage for five years, as required for Australian record-keeping. You cannot silently edit an issued invoice. Corrections are made through a proper adjustment.

16. Intellectual property

Hivee's property. We own the Service, including the software, Agents, and design. We grant you a limited, non-exclusive, non-transferable right to use the Service while these Terms are in force and your fees are paid.
Your content. You keep ownership of Your Content. You grant us the licence we need to host, process, and display it in order to provide the Service, including processing it through the automated Agents and the providers described in our Privacy Policy.
Feedback. If you give us suggestions, we can use them without obligation to you.

17. Third-party services

Hivee relies on third-party providers to deliver parts of the Service, including our cloud and AI infrastructure, our database, our subscription payment processor, our messaging provider, and our website and bot-protection provider. Where you connect an optional service yourself, your use of it is also subject to that provider's own terms. We are not responsible for third-party services we do not control. The current list of providers is set out in our Privacy Policy.

18. Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these Terms. By using the Service you acknowledge that Your Content, including personal information about you and your customers, is processed as described there.

19. Warranties and disclaimers

We provide the Service with due care and skill. Beyond that, and to the extent the law allows, the Service is provided as is, and we do not make other promises about it, for example that it will be uninterrupted or error-free, or that automated drafts will always be accurate.

Nothing in this clause affects the consumer guarantees that apply to you under the Australian Consumer Law. Those guarantees cannot be excluded. See clause 20.

20. Our liability

To the extent the law allows:

Liability cap. Our total liability to you for all claims connected with the Service is limited to the greater of the fees you paid us in the 12 months before the claim, or AUD $100.
Excluded loss. We are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or goodwill.
What we never limit. Nothing in these Terms limits our liability for fraud, for deliberate wrongdoing, or for anything else that cannot be limited by law.
Consumer guarantees. Nothing above limits any liability that cannot be limited under the Australian Consumer Law. Where the law allows us to limit our liability for failing to meet a consumer guarantee, and it is fair and reasonable for us to do so, our liability for that failure is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

21. Indemnity

If someone brings a claim against us because of Your Content, because you have broken these Terms, or because of a dispute between you and your customer, you agree to cover our reasonable costs and any amount we are ordered to pay.

This does not apply to the extent the claim was caused by us. If a claim arises, we will tell you promptly, give you the chance to take over the defence of it, and we will not settle it without your agreement, which you will not withhold unreasonably.

22. Suspension and termination

By you. You can stop using the Service and cancel under clause 12.
By us. We may suspend or end your access if you break these Terms, do not pay, or use the Service unlawfully or in a way that risks harm to the Service or to others. We will tell you what the problem is and give you a reasonable chance to fix it first, unless the problem is urgent, such as a security risk, a legal requirement, or ongoing harm to someone. Any suspension will be no broader and last no longer than the problem reasonably requires, and we will restore your access once it is resolved.
What happens to your account. After your Plan ends, your account is read-only for 30 days, so you can sign in, see everything and ask us for a copy of it. After that it is closed. Clause 23 explains what a closed account means and how long we keep it.

23. After your account closes

A closed account is not deleted. Your business page is offline and nothing runs, but you can sign in, and you can start a Plan again with your records as you left them.

We keep a closed account for 12 months, counted from the day it closed or from the last time you signed in, whichever is later. We will tell you before we delete it.

After that we delete your account and the personal information in it, apart from records we are required by law to keep, such as issued invoices. Our Privacy Policy explains those.

Some information is removed earlier than 12 months, under the retention periods in our Privacy Policy. So your account and your records are here if you come back, but older message history may not be.

24. Getting a copy of your data

You can ask us for a copy of your data at any time while your account is open, including while it is read-only. It is free, and you can ask as often as you like.

Someone on our team prepares it, so it is not instant. We email it to you when it is ready. The copy includes your leads, your customers, your quotes, your job history, and any invoices you have issued. Records that suit a spreadsheet come as CSV files. Issued invoices come as PDFs, so you keep them exactly as they were sent and can meet your own record-keeping obligations. It does not include our own system records, such as technical logs or the internal records of how a draft was prepared.

Once your account is closed you can still ask us for a copy by contacting us.

If you want a copy of the personal information we hold about you, or you want it corrected or deleted, our Privacy Policy explains how to ask. That applies whether or not you have a Hivee account.

25. Changes to these terms

We may update these Terms from time to time, including as we add new capabilities to the Service. The current version is always on our website.

Most changes take effect straight away. That covers changes we make to meet a legal or regulatory requirement, changes needed to keep the Service secure or to deal with misuse, corrections that do not affect your rights, changes that are in your favour, and terms that apply only to an optional capability you choose to turn on.

If a change would take something away from you or add a new obligation or risk, it does not affect you in the middle of a term you have already paid for. It applies to you from your next renewal instead, and we will tell you about it beforehand.

Our Privacy Policy works differently, because it has to describe how we actually handle information at the time. When it changes, the updated version applies, and that policy explains how we let you know about significant changes.

26. If you are outside Australia

Hivee is built for businesses based in Australia. If your business is based outside Australia, Hivee cannot be set up for you at the moment. Setup will tell you, nothing is charged, and you can leave your details so we can tell you when Hivee reaches your country.

If we later offer Hivee outside Australia, the following will apply to you in addition to, and where inconsistent in place of, the clauses above.

What is not available. Hivee's Australian tax and tax-invoicing features are switched off.
Your local compliance is yours. We make no representation that the Service, or anything it produces, meets the legal, tax, consumer-protection, or invoicing requirements of your country. You are responsible for complying with the laws that apply to you and your customers where you operate.
Where your data is handled. Your information and your customers' information is transferred to and processed in Australia. Our Privacy Policy explains this. If you or your customers are in the EU or UK, additional data-protection and transparency rules may also apply.
What you pay. We bill in Australian dollars wherever you are. Your bank converts the amount at its own rate and may add a foreign transaction fee, so what you pay in your own currency can change a little from one billing period to the next.

27. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you are outside Australia, nothing in these Terms, including this clause, takes away any rights you have under the mandatory laws of the country where you live or operate.

28. Contact

Questions about these Terms: hello@gethivee.com.