Fair questions. Straight answers.
If you're sceptical, good. You should be. Here's everything, plainly.
What is Hivee?
Hivee is an AI-powered admin service for service-based sole traders and small businesses. It answers every lead, then handles the quote, booking, invoice and follow-up, with the owner approving anything involving money.
It replaces the two things most businesses this size use today: the apps you run yourself, and paying someone to answer who hands the message back to you. Hivee does the job of both, from $79 a month. Quoting is live now. Booking, invoicing and follow-up are coming soon.
Who is Hivee for?
Anyone who does the work and quotes for it, on their own or with a small team. If people message you asking for a price, Hivee is built for you.
Is this replacing me with software?
No. Replies to leads go out on their own, so nobody waits. Anything with a price on it, like a quote or an invoice, waits for your tap. You approve it, it goes out. Your business stays yours. Hivee handles the typing and the chasing, not the decisions.
I already have ServiceM8, a notebook, or a VA. Why change?
ServiceM8 is a tool you operate. A notebook still leaves you doing admin at night. Paying someone to answer for you starts at around $800 a month, and they hand the message back to you to deal with. Hivee is $79 a month and does the work itself. It answers the lead, drafts the quote and sorts what comes after. Anything with money on it waits for your tap.
Is my money safe?
Your customers pay you, and every invoice goes out only after you've approved it. Hivee never changes an amount, a due date, or a payment detail on its own. Your earnings stay between you and your customer, exactly as they do today.
What about GST and tax invoices?
Handled. When you're registered for GST, every invoice Hivee drafts meets the ATO's tax invoice requirements, with the GST worked out and shown. It goes out under your business name, and you see and approve every invoice before it's sent.
What if I have a team?
Hivee is built for people who do the work themselves, including an owner with a few staff. You run it, and Hivee answers every lead and drafts your quotes from day one.
What if I'm not in Australia?
Hivee is set up for Australian businesses. If yours is based outside Australia, setup will tell you, and nothing is charged.
Do my customers ever see Hivee?
Every quote and message goes out under your business name. Hivee shows in two places: your page's address, which is on hivee.me, and a small Powered by Hivee line at the foot of your page. Anyone who messages you is told up front that they're talking to your assistant rather than a person, and that you see everything and can step in any time.
I'm not good with technology, will this work for me?
Yes. Hivee works like a conversation, not a dashboard. If you can read a text message and tap approve, you can run your admin with Hivee. There's no software to learn, no setup weekend, and no manual. It fits around the way you already work.
What happens after the free trial?
Your trial runs 30 days with full access, and there's no card to start. When it ends, nothing is charged. Your account stays open to look at for 30 days, with everything you put in, and you can ask us for a copy of it any time. Pick a plan in that time and you carry on where you left off.
Do I need a website?
No. Your Hivee plan includes your own business page at hivee.me, with your services and your rates. Leads can message you straight from it, and every lead lands in Hivee.
What if I already have a website?
Even better. Paste your link when you sign up and Hivee sets itself up from what is already there: your services, your area, your pricing. No forms, no retyping. From then on, every lead your site generates becomes a conversation that ends in a quote, not a message that lands in an inbox.
See how Hivee works with your siteCan I cancel anytime?
Yes, you can cancel anytime. There's no cancellation fee and no notice period.
When you cancel, your plan keeps running until the end of the period you've already paid for, so you don't lose anything you've paid for. On a monthly plan that's the end of the month.